Payment Processing

Weebly offers three payment processors to choose from.

A quick note: Weebly is now owned by Square, so you can be sure that their Square integration is strong. You should consider how this partnership might affect its payments system going forward.

  • Stripe: 2.9% + $0.30 per transaction
  • Square: 2.9% + $0.30 per transaction
  • PayPal: 2.9% + $0.30 per transaction

Remember that your payment options may be limited by your pricing plan. Users on the Pro, Business, and Business Plus plans can accept payments through Square and Stripe. If you want to accept payments through PayPal, you have to be on the Business or Business Plus plans. Giving your customers these options can increase your conversion rates because it allows customers to choose the payment processor that they are most familiar with.

I’ve been told that you can also embed other payment options (such as Authorize.net) into your site as payment buttons.

I am also not thrilled by the number of integrated payment processors available. Choosing the right payment processor can have a big effect on the success of your business, and I don’t like that your options are limited with Weebly.

Don’t forget that users on the Pro plan and the Connect plan are charged an additional transaction fee of 3%.

Customer Service & Technical Support

The level of customer support that you can access depends on your subscription plan. Users on the Free and Connect plans have access to personal support via chat, email, and the community forum. Users on the Pro plan and above have access to phone support. And users on the Business and Business Plus plans have access to all of that, plus priority support. Here are a few of the routes you can take to resolve any issues you encounter with the software:

  • Support Center: Find articles and user guides that address common questions. Some of this support material addresses only the Legacy software, which doesn’t help users of Editor Prime.
  • Blog: Read tips on best practices for the industry and keep up on Weebly news.
  • Community Forum: Users help one another solve problems.
  • Social Media: Weebly has accounts on Facebook, Twitter, YouTube, and Instagram, although it has been a few months since they last posted.
  • Developer Docs: Use the developer docs to find information about editing HTML, CSS, and JSON. Or you can use this documentation to develop a Weebly application.
  • Contact: Options vary based on subscription level.
    • Live chat
    • Email
    • Phone

In my experience, weebly cost customer support network was quick, helpful, and knowledgable. I was able to reach someone over live chat and by phone in just a few minutes.